Continuous Improvement & Quality Management

Overview

What You’ll Learn:

• The importance of continuous improvement and quality management
• Primax Care’s approach to quality systems and compliance
• The Plan-Do-Check-Act (PDCA) cycle and its application
• Data collection, evaluation, and improvement strategies
• Roles and responsibilities in maintaining quality standards

2. Definitions

• Continuous Improvement: A sustained effort to enhance processes, services, and quality through data-driven decisions.
• Deming Cycle (PDCA): A four-step management model: Plan, Do, Check, Act.
• Internal Audit: A structured evaluation of processes to identify gaps and ensure compliance.
• Corrective Action: Steps taken to address identified non-conformances from audits or feedback.
• Performance Indicators: Metrics used to assess effectiveness and outcomes.